Candock FAQs: Your Questions Answered

Candock's docks are extremely resistant and can support a heavy load, even on ground. So there is no problem if your dock touches the bottom of the water plan. However, make sure there are no sharp objects where your dock touches the ground.

Candock exclusively offers pale grey and beige as color options for their products.

Candock proudly offers a 20-year warranty on all cube variations (regular, low profile, edge, and tiles series). Our JetRoll is backed by a 7-year regressive warranty, while the JetSlide comes with a 5-year regressive warranty.

Yes, but we recommend to assemble the dock on the shore in sections, and then put the sections in the water to finish the assembly.

Yes, in the case of a standard installation, the product is very simple to assemble and install. At the time of purchase, our retailer or distributor will provide you with the necessary information to install the dock yourself. They can also offer you their installation services. If you experience problems with the installation, we invite you to contact us directly via e-mail or through our toll-free number. On the other hand, if you want the warranty to be applied, you have to register your product as soon as the installation is finished. If you cannot confirm that the installation respects all requirements needed and requested by Candock, the warranty cannot/will be applied.

Yes, the Candock system is very light and can be easily towed behind a small boat, entirely, or in sections.

Other than normal cleaning of the surface, the product requires virtually no maintenance. This leaves more free time to enjoy the use of your dock.

To receive accurate answers to these questions, you should send us an on-line quote request providing us with as many details as possible. Each installation is unique and depends on where you live.

You must use three cubes wide for minimum stability. The average number of cubes used is between 3 and 5. Of course by increasing the number of cubes used, you improve the stability of the dock. The surfaces of our cubes have a special motif, which, under normal usage, are designed to provide an anti-skid surface.

Candock will be the last dock you ever buy. It is virtually maintenance-free, eco-friendly, lightweight, economical, durable, and easy to assemble. Moreover, it can be modified year after year if you wish, or even given a completely new function.

Do not rely on price. Be very careful with low prices, which seem extremely competitive compared to the European or American market.

In the plastic industry, you have to be careful when choosing a product in order to reduce cost.  The companies need to reduce the quality of the plastic, make the walls thinner or using cheap unqualified labor for production or a combination.Serious companies have warranties that support their claims and their quality while cheap low cost products don’t.

• Candock products are manufactured according to ISO 9001 and ISO 14001
• Candock has a large distribution network
• Candock, it’s 40 years of experience in the plastic industry
• Candock offers the absolute best service provided by highly qualified employees and distributors.

Yes, there is a method to connect them together. However, we recommend consulting your distributor or contacting us directly to discuss your specific project requirements and ensure compatibility.

It is possible, however only if there is no ice movement during the winter. If ice conditions and weather allows it, leaving your Candock in the water will not only save you time, it will also save on fees associated with the removal and re-installation of the dock. But for optimal safety, it is recommended to store your dock on a flat surface outdoors.

Candock's products are UV-resistant and the sun will not affect its properties in any way. Plus, its light color will assure you a comfortable surface to walk on barefoot unlike the black color ones often used by other manufacturers.

As with all other types of floating docks, a protected area where waves are inferior to 3' or 1 m is recommended. We have however frequently witnessed our system withstand extreme weather and tidal conditions. Our modular system is of small size, allowing it to move easily with the waves, instead of resisting them. If where you are located, the waves are higher that 3' (1m), Candock docks are made to withstand severe weather conditions, although, you have to contact us to see how the warranty applies in those cases.

Yes, there are some specific adjustments to be made during installation, but the system works very well with Jet Boats.

No, not if the Jetslide system is properly used. The Jetslide has a V-shaped entrance point, specially designed to block the engine stand when the boat gets to final resting position. If you follow the instructions and use the product correctly, the engine will not damage the Jetslide. If you do not follow the recommendations or do not use the system properly, then the Jetslide can be damaged. The Jetslide has been foamed to prevent sinking in case of an accident.

No, the Jetslide is made of a more flexible plastic than the hull of your boat. Moreover, the smooth surface of the Jetslide will assure an on/off slippery surface thus eliminating most of the friction.

Yes, specific details of your boat hull may put pressure on the entrance of the Jetslide causing superficial small scratches but those won't affect in any way the overall performance of the Jetslide product.